INTRODUCTION

Ghale Treks & Expedition Pvt. Ltd. (hereinafter referred to as “Ghale Treks”), we are committed to protecting the privacy and security of our customers, partners, and employees. This Privacy Policy outlines how we collect, use, and protect the personal information we receive from individuals.

CONTACT US

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact our Information Officer at info@ghalegroup.com.

OUR SERVICES

We offer a range of services, including trekking and expedition packages, travel arrangements, and adventure activities. We may collect personal information from individuals who interact with us in various ways, including contracting with us for our services, booking or inquiring about our services, accessing our website or mobile applications, and contacting us or interacting with us through other means.

WHO DOES THIS PRIVACY POLICY COVER

This Privacy Policy applies to all external parties who interact with us, including customers and potential customers, partners and suppliers, employees and contractors, and visitors to our offices.

YOUR CONSENT

By providing us with your personal information, you consent to our use of that information as outlined in this Privacy Policy. You also authorize us to share your personal information with our affiliates, partners, and service providers as necessary for the purposes described in this Privacy Policy.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We may collect the following categories of personal information: identity information, contact information, financial information, technical information, enquiry and booking information, and special personal information.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information from individuals directly through various means, including direct or active interactions with us, passive or automated collections, and indirect collection from third parties.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes: to provide our services at your request, to process payments for our services, to provide customer support and respond to inquiries, to transfer limited information to third-party service providers, for marketing purposes (with your consent), to detect and prevent fraud and other prohibited activity, and to comply with regulatory reporting obligations.

DIRECT MARKETING (ELECTRONIC)

We may send marketing materials to individuals who have given us their consent to receive such communications. If you do not wish to receive marketing communications from us, you can opt-out at any time by emailing info@ghalegroup.com.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. If we make changes to this Policy, we will post those changes on our website at www.ghalegroup.com. Your continued use of our services will be considered acceptance of the changes.

SECURITY

We take the security of your personal information seriously. We store personally identifiable information on servers that are not publicly accessible, and only authorized employees have access to this information on a “need to know” basis. We do not store credit card details on our database when you book or buy products on our website.

CHOICE/OPT-OUT

If you have registered to receive communications from us and later change your mind, you will be given the opportunity to unsubscribe from our mailing list on every email you receive.

CORRECT/UPDATE

If you would like to verify the data we have received from you or to make corrections to it, please contact our Information Officer at info@ghalegroup.com.

ANONYMOUS INFORMATION

Anonymous clickstream information is collected from every visitor to our website. This includes pages viewed, date and time, and browser type. IP numbers are used to determine domain type and in some cases, geographic region. We do not make any association between this information and a visitor’s identity.

COOKIES

We use cookies as you visit pages on our website, to facilitate some functions. Cookies allow us to gather anonymous clickstream information. We do not set persistent cookies to track return visitors, and all cookies expire within 24 hours.

LINKS

This website may contain links to other websites. Please note that when you click on one of these links, you are entering another site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

E-MAIL LINKS

We use e-mail links located on this website to allow you to contact us directly via email. We use the information provided in your email to respond to your questions or comments.

LEGAL DISCLAIMER

We may disclose personal information if required by law or in the good-faith belief that such action is necessary in order to conform to the actions of the law or comply with legal process served on Ghale Treks & Expedition Pvt. Ltd.

SENSITIVE INFORMATION

We only collect sensitive information about you with consent. Sensitive information is information about race, ethnic origin, political views, religion, philosophy, sexual preferences, criminal record or health information.

IDENTIFIERS

We do not use identifiers assigned by an external agency or contracted service provider to identify any of our travelers.

PRIVACY LEGISLATION

Ghale Treks & Expedition Pvt. Ltd. welcomes the Privacy Amendments (Private Sector) Act of Nepal and privacy Principles that the Act introduces.

CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact our Information Officer at info@ghalegroup.com.